Orders are shipped by FedEx Ground, USPS, or LTL truckline. The shipping charge is determined when your order ships and will be billed as an additional line item on your invoice. The rate will vary based upon the weight and volume of the package(s). We do NOT offer a free shipping option. You may specify your own courier account number with FedEx or UPS for direct billing through the carrier of your choice.
WHEN WILL I RECEIVE MY ORDER?
Depending upon item availability, your order will typically ship from our facility within 1-3 days after it has been received and in some cases it will ship the same day it is received. Orders shipped to the 48 states are typically received within 3-8 business days after they have been placed. Orders shipped to Alaska, Hawaii, or Canada are typically received within 7-14 business days. Colonial Patterns, Inc. is not responsible for delays caused by the courier, or replacement of lost orders submitted with incorrect or incomplete delivery information.
ORDER CANCELLATION POLICY
Please submit any cancellation immediately by email to firstname.lastname@example.org or by phone to 816-471-3313. Cancellation requests must contain the following: first name, last name, phone number, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped. In many cases your order will ship the same day that it is submitted. In the event that a cancellation was submitted and your order had already been shipped, then we will refund the value of the merchandise only once it has been returned to us. We will not refund the shipping and handling costs incurred.
RETURNS & EXCHANGE POLICY
If a product is defective or damaged upon arrival, we will offer a 30-day exchange window for the same product. Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All shipping fees will be refunded, if upon return of the product, we determine that the merchandise is in fact damaged or defective. No shipping fees will be refunded, if upon return of the product we determine that the product is not damaged or defective.
If the product is not damaged or defective and the customer wants to exchange the product, we will offer a 30-day exchange window for a different product. The customer will be responsible for all shipping fees back to Colonial Patterns Inc., as well as the additional shipping charge for the new merchandise to be sent.
If the product is not damaged or defective and the customer wants to return the product for a refund, we will offer a 30-day return window. The customer will be responsible for all shipping fees back to Colonial Patterns Inc. Upon receipt we will issue a full refund for the returned merchandise only back to your original form of payment (credit/debit card, PayPal account, or Store Credit).
We will not refund the shipping and handling fees on any return/exchange for non-defective merchandise. We will not accept returns/exchanges past 30 days after receipt.
Please contact us in advance by e-mail at email@example.com or by phone at 816-471-3313. Return/Exchange requests must contain the following information: first name, last name, phone number, order number, email address, and reason for return/exchange.